Flatwalk turns a floor plan into a 3D flat you can walk through, finish and furnish, in your browser and in our Android app. This page says what data we handle, why, who helps us, and what you can do about it. We keep it plain.
Flatwalk is operated by ANALYSIS CONSULTING SERVICES LIMITED, a company registered in England and Wales (company number 15635230), registered office 11 Porthmellin Close, Tattenhoe, Milton Keynes, MK4 3AQ, United Kingdom. We are the controller of your personal data. Contact: hello@flatwalk.app.
"Scan a room" uses your phone's camera to measure the room while you tap its corners. The camera picture is processed on your phone and is not uploaded; only the resulting room outline is saved with your flat. This feature runs on Google Play Services for AR (ARCore), which is provided by Google LLC and governed by the Google Privacy Policy. The app asks for camera permission first, and you can say no and still use everything else.
Your flats are private unless you share one. When you tap Share, we publish a view-only copy of that flat (its floor plan, furniture and finishes, its name, rooms and size, a picture of the plan, and the rough area it is in: the map point rounded to about 1 km, with the building's facing and floor, so the sunlight is right) at a link such as flatwalk.app/f/…, and on a printable QR code if you make one. Anyone who has the link can open it, walk through it and copy it into their own Flatwalk account; messaging apps may show a preview with the picture, name, rooms and size. The shared copy does not include your email address or account details (only a random account number). Your flat's address and exact location are only included if you switch that on when sharing ("Include the address and exact map spot", off by default). You can stop sharing at any time (the link stops working), and deleting the flat or your account removes it. Copies other people already made in their own accounts are theirs.
Reporting a shared flat. Anyone viewing a shared flat can report it with the ⚑ button, without an account. We keep the reason, any text you add, the time, the flat's link and a scrambled code made from your network address (not the address itself), so we can tell how many different people reported it. We don't collect your name or email. We use reports only to review shared flats; a flat reported by three different people is unpublished automatically. The owner is not told who reported it.
If you join the waiting list on flatwalk.app, we keep your email address, the phone type you picked (Android or iPhone), the page language and the date. We use them only to send you one email when the Flatwalk app is out, and nothing else. That email has an unsubscribe link, and after launch we delete the list. To be removed earlier, email hello@flatwalk.app.
Reading a floor plan picture, the assistant and "Make it real" use Google's Gemini API. Only what the feature needs is sent: the plan picture, your plan and instructions, or a picture of your 3D room with the style you chose. We use the paid Gemini API, whose terms say that prompts and responses are not used to improve Google's products. Images made this way are generated by AI and labelled as such; they are illustrations, not exact.
We never read your device's GPS. When you place your flat on the map, the address or point you choose is sent to Google Maps Platform (map, nearby places and photorealistic 3D surroundings), to OpenStreetMap Nominatim (address search) and to Esri (satellite imagery). Google's map features are also covered by the Google Maps Terms and the Google Privacy Policy.
In the Android app we use Google Analytics for Firebase to understand how Flatwalk is used, so we can fix what doesn't work and build what people need. It records things like which features are opened (for example "flat created", "walk started", "AI image made"), how long a walk lasts, the app language, the device type, a rough location (country or city, worked out from the internet address, never GPS) and a random ID for your app installation. It does not use your phone's advertising ID, is not used for ads or ad personalisation, and is never sold. We use it on the basis of our legitimate interest in improving the app; if you object, email us and tell us why. Uninstalling the app stops all collection.
On the website (flatwalk.app) we use two analytics tools, only if you press Accept on the cookie notice: Google Analytics 4, which counts visits, pages and where visitors came from (for example Instagram or a search), and Microsoft Clarity, which records how the pages are used (scrolling, taps and clicks) as session replays and heatmaps, so we can see where the site confuses people. Clarity hides what you type in forms. Both set cookies, are used only to improve the site, and are run for us by Google and Microsoft, who may process the data in the USA under the EU-US Data Privacy Framework. If you press "No thanks", neither loads. You can change your answer any time with "Cookie settings" at the bottom of every page. The Flatwalk app itself and shared flats are not recorded by Clarity.
Some of these providers are outside the UK and the EU, mainly in the United States. Those transfers rely on the providers' standard contractual clauses or equivalent safeguards.
Furniture and finishes can link to the shops that sell them. When you follow a link you leave Flatwalk and the shop's own privacy policy applies. Sponsored placements, if we ever have them, will be labelled.
Your account data (flats, pictures, problem reports) is kept while your account exists and is deleted automatically when you delete the account. Usage counters and abuse-prevention records contain no plans or pictures and are kept as long as needed for accounting and security. Data on your device stays until you clear it or uninstall the app.
In the app: Menu → Account → Delete my account. This removes your account and, from our servers, your flats, saved pictures and problem reports. If you cannot use the app, email hello@flatwalk.app from the address you signed in with and write "Delete my account". We will do it within 30 days and confirm by email.
Deleting single flats or pictures, keeping your account: in the app, Home → My flats → the flat's ⋯ → Delete removes a flat (with its history), and Home → Your photos → tap a picture → Delete removes a saved picture, from your device and our servers. To have other data deleted without closing your account, email hello@flatwalk.app and say what you want removed.
Under the UK GDPR and the EU GDPR you can ask to see, correct, export or delete your data, object to how we use it, or withdraw consent (for example the microphone permission) at any time. We rely on providing the service you asked for, on our legitimate interest in keeping it secure and fixing bugs, and on your consent where we ask for it. Email us and we will reply within 30 days. You can also complain to a data protection authority: the ICO in the UK or, in the EU, your local authority (in Lithuania, the State Data Protection Inspectorate).
Flatwalk is made for adults planning a home and is not directed at children under 16.
If this policy changes in a way that matters, we will update the date above and, where we have your email, tell you.
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